Conflict Can Be Managed

Unmanaged employee conflict is responsible for 65 % percent of work performance problems  (Dana, Conflict Resolution: Mediation Tools for Everyday Worklife) (2001)

Not only is conflict time consuming, but also costly.  Conflict can cause you to loose good people, waste time and resources , distract people performing their tasks, require changes in the work environment to accommodate incompatible employees.  The list goes on and on.

At Phoenix Performance Associates we recognize that managing conflict is an individual responsibility and requires both recognizing an individual's behavioral strengths and weaknesses related to conflict and realizing how certain triggers, if uncontrolled, may escalate a conflict situation.

We have partnered with the Leadership Development Institute (LDI) at Eckerd College to help organizations manage conflict by identifying behaviors of individual employees that can escalate or de-escalate a conflict situation.  We use LDI's Conflict Dynamics Profile (CDP) to assess how the individual perceives how he or she reacts to conflict situations; as well as how the individual's manager, peers and subordinates perceive how that individual reacts.  

The CDP's focus on conflict behaviors,  rather than styles, emphasizes an action-oriented approach which lessens the problems associated with harmful or unproductive forms of conflict and results in more effective conflict management skills.

Contact us for more information about how we can help your organization.